Procare Solutions Service Status Status

Identified - We want to inform you that due to an issue with our third-party SMS (text messaging) provider, Procare Online is temporarily unable to send SMS (text) messages for emergencies. Please note that if you select the "Send as Emergency SMS Alert" option, the (text) message will not be delivered via SMS (text) at this time, despite the message appearing to successfully send. In-app messaging, notifications and emails sent with the Procare Mobile app are still fully functional.

We are actively working with our provider to resolve this issue and will keep you updated through our status page. Thank you for your patience and understanding
Sep 18, 2024 - 12:15 MDT

Payment Processing Operational

API Operational

TuitionExpress.com Operational

PayNow Operational

Procare Desktop Operational

MyProcare Parent Portal Operational

Cloud Licensing Server Operational

Cloud Database Cluster - Primary Operational

Web Apps Operational

Procare Online/Family Engagement Operational

Schools Login Operational

API Operational

SchoolCare Works/DayCare Works Operational

API Operational

SchoolCareWorks Main Site Operational

DayCareWorks Main Site Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance for Payments and Desktop Sep 22, 2024 17:00-23:00 MDT

Dear Payments and Desktop Customers:

Payments and Desktop will be intermittently unavailable from 09/22/24 5pm -11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Sep 10, 2024 - 09:11 MDT

Scheduled Maintenance for SCW Sep 26, 2024 21:00-22:30 MDT

Dear SCW Customer:

SCW will be unavailable from 09/26/2024 9-10:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Sep 16, 2024 - 15:54 MDT

Past Incidents

Sep 20, 2024

No incidents reported today.

Sep 19, 2024

Scheduled Maintenance for Desktop

Completed - The scheduled maintenance has been completed.
Sep 19, 21:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:00 MDT

Scheduled - Dear Desktop Customer:

Desktop will be unavailable from 09/19/2024 8-9:30pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Sep 16, 10:35 MDT

Sep 18, 2024

Scheduled Maintenance for Online

Completed - The scheduled maintenance has been completed.
Sep 18, 20:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:00 MDT

Scheduled - Dear Online Customer:

Online will be intermittently unavailable from 09/18/2024 7-8pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Sep 11, 11:38 MDT

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

Online Decreased Performance

Resolved - This incident has been resolved.
Sep 9, 18:01 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 14:18 MDT

Investigating - Online is currently experiencing decreased performance. Our engineers are actively investigating the issue and working towards a resolution. We will continue to send updates here
Sep 9, 13:21 MDT

Sep 8, 2024

Scheduled Maintenance for Payments

Completed - The scheduled maintenance has been completed.
Sep 8, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:00 MDT

Scheduled - Dear Payments Customer:

Payments will be intermittently unavailable from 09/08/2024 7pm-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Sep 4, 10:11 MDT

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.